Refund policy

Returns & Refunds

Because each PlushWhisper item is handmade in small batches, we do not voluntarily accept returns or exchanges for change of mind, personal preference, or ordering the wrong item, except where required by applicable consumer law.

Damaged or incorrect items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us at littlegnomewonders@gmail.com within 3 days of delivery.

Please include your order number and clear photos of the item and its packaging so we can review the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Please do not return an item without contacting us first.

Lost or delayed packages

International delivery times may vary, and delays caused by postal services, customs, or other circumstances outside our control can occur.

If your package appears to be lost, please contact us and we will review the tracking information and, where appropriate, open an inquiry with the postal or delivery service. A package will not be considered lost solely because it is delayed.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only guarantee cancellation if your order has not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled.

Custom and personalized items

Custom-made and personalized items cannot be returned or exchanged for change of mind, except where required by applicable law or where an item arrives damaged, defective, or incorrect.

Statutory consumer rights

Nothing in this policy limits any rights you may have under applicable consumer protection law. Where local law gives you a mandatory right to cancel or return an order, those rights will apply.

Contact

For any questions about your order, please contact us at littlegnomewonders@gmail.com