Shipping policy

Processing time

All PlushWhisper items are handmade and carefully packed in Ukraine.

Ready-to-ship orders are usually prepared and dispatched within 1–3 business days after payment is confirmed. If an item requires additional preparation or has a different processing time, this will be stated in the product description.

International shipping

We ship internationally from Ukraine.

Delivery times vary depending on the destination, postal service, customs processing, and other circumstances outside our control. Estimated delivery times shown at checkout are estimates only and are not guaranteed arrival dates.

Please make sure your shipping address is complete and correct before placing your order.

Tracking

When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please note that international tracking may not update at every stage of the journey and can occasionally take time to refresh.

Customs, duties and taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delivery delays

International shipments can occasionally be delayed by postal services, customs, holidays, weather, or other circumstances outside our control.

A delayed shipment is not automatically considered lost. If your order is taking significantly longer than expected, please contact us at littlegnomewonders@gmail.com and we will review the available tracking information and, where appropriate, contact the postal or delivery service.

Incorrect or incomplete addresses

Orders are shipped to the address provided at checkout. Please check your address carefully before completing your purchase.

If a package is returned because the address provided was incorrect or incomplete, please contact us so we can discuss the available options. Additional shipping costs may apply if the order needs to be sent again.

Questions

If you have any questions about shipping or your order, please contact us at littlegnomewonders@gmail.com